Customer Service

Banco Guipuzcoano at your service. Choose the most convenient way of contacting us:

Phone service:

Imagen de profesionales de la atención telefónica de BG
Individuals:
902 10 48 00
Companies:
902 41 14 22
Phone Banking:
901 11 22 33

Hours:

Monday to Friday:
from 8:00 h. to 21:00 h.
Saturday:
from 8:00 h. to19:30 h.

Card loss:

902 11 44 00  or  91 362 62 00   (24-hour service)

Contact by the Internet:

Imagen de profesional de la atención ví Internet de BG

BG Customer Service

Our customers matter to Banco Guipuzcoano. For this reason, please direct any complaints or problems you may have with us to our Customer Service Department:

  • If you are a BG-Net Plus or an eBGempresa user, you may lodge any complaint via internet by simply inserting your details.

  • If you are not a user of either of the above services, fill in and print out this form and present it at any of our branches, or post it to us at:

    Banco Guipuzcoano Group Customer Service Department
    Camino de Portuetxe, 35
    20018 Donostia-San Sebastián
    Spain

Publicidad de Oficinas BG Publicidad de Cajeros BG

Consult our Customer Service Regulations.