Security

Information regarding our security

General security notice

The official Banco Guipuzcoano websites are:

  • Bancogui.es (or bancogui.com)
  • Bgnetplus.es (or bgnetplus.com)
  • Ebgempresa.com (or ebgempresa.es)

Any other websites with similar URLs to these or appearing to be related to the Bank are UNAUTHORISED sites and constitute a fraudulent use of the Bank’s trademarks. The Bank will take all the necessary actions to stop these illegal practices.

Any information transferred from your computer to Banco Guipuzcoano’s Internet Platform goes through an SSL (Secure Socket Layer) Protocol established by means of certificates issued by an authorised international certifying agency (Verisign Inc.)

This certificate guarantees that you have a genuine connection with BANCO GUIPUZCOANO and that the data is encrypted during transmission.

Internet access to our banking services

Banco Guipuzcoano provides two forms of authentication for the Internet access to our banking services:

  • User name, PIN and password.
    • User name: A code word identifying the person. Alphanumerical code between 6 and 10 characters with at least one letter.
    • PIN: A secret code that, used together with the User Name, authenticates the identity of the person intending to access the bank via Internet. Alphanumerical code between 6 and 8 characters with at least one letter.
    • Password: Secret code for performing banking operations. The password is only required to validate transactions and only 2 random characters from it will be requested, never the whole password. Alphanumerical code between 6 and 8 characters with at least one letter.

    BANCO GUIPUZCOANO will only request your complete password when you activate the service or if you decide to change it. When signing to validate transactions, you will only be asked to fill in two random characters from your password.

  • Digital certificate and corresponding PIN:
    • Digital certificate: This is a digital document that enables the holder to guarantee his/her identity. BANCO GUIPUZCOANO provides it to you on a CD-ROM that must be inserted into the computer being used in order to log into our Internet banking service.
    • PIN: Secret code that, used together with the digital certificate, authenticates the identity of the user and enables him/her to access Internet banking services and perform transactions. It must have between 4 and 8 characters.

When you sign up for either service, BANCO GUIPUZCOANO will provide you with single-use codes that you must modify the first time you log in for others that are easy to remember.

Additionally, Banco Guipuzcoano offers you its SMS text authentication service, consisting of an additional PIN that will be sent to your mobile phone for each previously-validated, outgoing-funds transaction. This must be entered into our system to verify the authenticity of the user performing the transaction.

Information regarding your security

Security advice for customers

We recommend you should follow this advice when browsing on the Internet, particularly when you access the BANCO GUIPUZCOANO Internet banking service.

    Recommendations for your computer
  • It is important to have updated, fully-operational anti-virus, anti-spyware and anti-spam software on your computer.
  • It is essential to keep your computer updated with the latest versions recommended by the manufacturers.
  • It is necessary to activate the firewall provided by your operating system, and it is recommended that you should have an additional firewall.
  • BANCO GUIPUZCOANO offers you the possibility of free installation of the anti-spyware software from Ecija in your computer.
  • Refrain from logging into the Internet banking services from computers with public access. There is a high risk that public-access computers may be infected with spyware and your access codes may be copied and used fraudulently.
    Recommendations for your Internet connection
  • Close all [other] web browsers before logging in to our Internet banking service.
  • Always log in to our Internet banking service from our official websites, by typing our URL directly into the address bar. Refrain from using hyperlinks found on e-mails or other websites.
  • Check that the Verisign certificate of our server is valid and that it belongs to Banco Guipuzcoano by clicking on the yellow padlock icon appearing on the lower right area of the browser.
  • Use your codes exclusively within our secure Internet banking site, by making sure that all secure Internet pages have URLs beginning with https://
  • Always end your session by clicking on SIGN OUT, located at the top right of your screen.
    Confirm you have signed out by closing your browser.
  • Regularly clean the cookies from your computer, especially if you share its use.
  • Do not open unexpected e-mail attachments or the ones of uncertified origin (even if the message is from someone you know).
  • Disregard any instructions you may have received in the name of Banco Guipuzcoano that request you to click on a hyperlink included on the e-mail message.
  • While browsing on the Internet, do not access websites given on pop up windows, unless you yourself have requested them.
  • Always browse secure sites.
  • Refrain from logging in to the Internet banking services from computers with any P2P free file sharing software installed.
    Recommendations for your secret codes (PINs and password)
  • Your PINs and password are confidential and should not be disclosed to anyone else. On entering the service for the first time, change them to ones that are easy to remember.
  • Use alphanumerical passwords.
  • The User name, PIN and password should be different and changed regularly. Avoid using ones that can be guessed easily.
  • Protect your passwords and do not keep them written down or on computer where other people may have access to them.
  • Never disclose your PINs or password to anyone else and do not give them to anyone who may ask you for them by e-mail or telephone.
  • Remember that the password is only used for performing transactions and that we will only ask you for 2 random characters from it.

Banco Guipuzcoano will never ask you for your 3 codes at the same time and will never send you an e-mail with a hyperlink for you to introduce your PINs and password. Disregard these requests and inform BANCO GUIPUZCOANO of them through your personal banker or by phoning 901 200 800.

Penalties for illicit use of internet

BANCO GUIPUZCOANO warns that there are severe penalties (fines, prison sentences, etc.) for the illicit use of Internet, in particular for criminal actions and for infringement of laws protecting industrial and intellectual property rights.